We make every attempt to ensure that you are satisfied with your experience at our salon. In the event that you are not completely satisfied, please let us know within 48 hours. We will be happy to schedule a corrective service within two weeks of your original appointment date. Due to the nature of some services, this guarantee may vary, and in some cases, charges may apply. The guarantee does not cover a change in the original style or color. Full service price applies if you have waited longer than 48 hours to call or if you have your hair worked on elsewhere before returning to Perennial Salon for the corrective service. There are no monetary refunds for any services provided.
Out of common courtesy and respect for our time, we are asking for a 48 – hour cancellation notice for all appointments. This is so we may have ample time to fill the appointment should you need to cancel your service. Any appointment not cancelled with adequate notice will be subject to a charge of 50-100% of service cost. Please note your card on file will be automatically charged for a no show or late cancellation.
No Show Policy
In the event of a “No show- No call” circumstance, clients will be responsible for 100% of the cost of missed services. This will be an automatic charge to your card on file.
We accept the following forms of payment: American Express, Visa, Mastercard, Discover & mobile payments(Apple pay/Google pay etc.)