Information

Service Guarantee

We make every attempt to ensure that you are satisfied with your experience at our salon. In the event that you are not completely satisfied, please let us know within 48 hours. We will be happy to schedule a corrective service within two weeks of your original appointment date. Due to the nature of some services, this guarantee may vary, and in some cases, charges may apply. The guarantee does not cover a change in the original style or color. Full service price applies if you have waited longer than 48 hours to call or if you have your hair worked on elsewhere before returning to Perennial Salon for the corrective service. There are no monetary refunds for any services provided.

Policies

Return Policy

We guarantee all of the retail products carried within our salon. If for whatever reason you are discontent with your purchase, we will exchange it for another product that meets your expectations.

Cancellation Policy

We maintain a 48-hour cancellation policy for all services. This is so we may have ample time to fill the appointment should you need to cancel your service. Appointments that are cancelled less than 48 hours prior will result in a charge that is 50% of the cost of the scheduled service(s). This will be due upon the rescheduling of the appointment.

No Show Policy

In the event of a “No show- No call” circumstance, clients will be responsible for 100% of the cost of missed services upon the booking of their next appointment.

Child Safety

We ask you to consider the fact that sharp implements, hot styling tools, chemicals and a busy, congested area combine to make any salon a dangerous environment for young children. Only those receiving services may be present in the service areas. Young children in carriers/strollers may not be placed near the service areas or held in the lap. When bringing young children into the salon, please provide supervision for them in the form of a friend, spouse or older child. Older children, capable of sitting quietly and unsupervised, may wait in the seating area. We want the services you receive at Perennial Salon to be a relaxing, and rejuvenating experience for you.